Returns & Replacements Non-defective product returns

INPHE is offering a 30 day money back guarantee. Products returned must be in new condition, original packaging and include all accessories (cables, disks, adapters, etc.). Products must be received within 30 days of the invoice date. We reserve the right to refuse return or charge a restocking fee for incomplete or damaged returns. Any return must have an RMA number (Return Material Authorization) as described in the RMA request form below. Returns will not cover shipping expenses. The credit issued to the customer will be only for the initial product order value.

Return of defective products under Warranty Period

If you believe you have a defective product from INPHE, please contact us at the customer support department by e-mail: support@inphe.com. If product is under warranty, INPHE will decide at it’s sole discretion, to repair, replace or refund the product. If the product in not under the warranty terms, INPHE will notify customer about reparation or replacement charges. Returns for Warranty must be done within the warranty period of the product.

RMA Request Form

Please download the Return Material Authorization Request Form in PDF format prior to send back any goods to INPHE. Please fill in the RMA form and expect back the RMA number within 2 business days from submission. For quick processing of your RMA Request Form, please make sure all fields describing products are accurately filled, as well as data concerning the customer's identity.